Rental Terms and Conditions
TRS-RenTelco provides a 12-month parts and labor warranty on the sale of most equipment from our current rental inventory. Extended warranties on pre-owned equipment are also available for purchase.
Your rental is officially terminated on the day the equipment is physically received in our facility.
Your rental officially starts on the day the equipment is shipped from our facility, unless negotiated otherwise.
Our Sales Department can be reached 24 hours a day, Monday through Friday, at 800-874-7123.
TRS-RenTelco offers new equipment for sale on a lease-to-own basis. We also offer a wide variety of pre-owned equipment for sale. Our current sales list can be accessed here.
No, TRS-RenTelco does not offer replacement parts for sale.
Unfortunately, we do not rent to individuals. TRS-RenTelco is a business-to-business company that conducts business only with other companies.
Yes, TRS-RenTelco does offer rent-to-purchase options. Click here to learn about the various financial options.
Yes, TRS-RenTelco does purchase test equipment. Click here to learn more.
Pricing is available on pre-owned equipment. Check out our current list of special offers here.
Yes, TRS-RenTelco accepts most major credit cards as payment.
Yes, we have offices in several international locations. Click here to view our locations and their contact information.
Repairs and Support
We only repair equipment that is provided by TRS-RenTelco. Some repairs are performed in-house and others are sent to our OEMs.
We typically do not provide third-party calibrations, but we can assist in making arrangements for repair if required.
Depending on your rental agreement (and equipment availability), we can either process an exchange or set up a "Repair and Return." An "R&R" or "Repair and Return" requires you to ship the equipment to our facility for service. We then expedite the repair/calibration and return the equipment via overnight service. The turnaround time is typically 24 hours for the repairs/calibrations we can perform in house, but can take longer if we have to send the equipment to the OEM for additional repairs.
Please call our Customer Care Center at 800-621-6354 with your rental agreement number and we will help you track your equipment.
Please call our Customer Care Center at 800-621-6354 (available 24/7) for user setup. A qualified Technical Support Representative will assist you with your equipment set up. Please have your equipment asset number ready so we can open a service call for you.
Please pack the equipment in the same packaging it was received in and return it to:
1830 West Airfield Drive
P.O. Box 619260
DFW Airport, TX 75261
For assistance, please call our Customer Care Center at 800-621-6354 or email us at firstname.lastname@example.org and have your equipment asset number(s) handy for reference. We will email you a copy of the packing slip, which includes the rental agreement information and the accessories that were shipped for every asset. Please note: Equipment shall not be shipped via the US Postal Service.
Subject line: I am returning my equipment and need the list of accessories that came with my order.
Please call our Customer Care Center at 800-621-6354 or email us at email@example.com and we will try to assist you. If your inquiry requires further details, we will transfer you to the appropriate Credit/Collection Account Specialist.